Refund Policy
Last updated October 5, 2026
We hope you love your Chef Rosie purchase. If something is not right, please review the policy below and contact us at chef@chefrosie.com.
Standard Merchandise
Unused, unworn, and unopened merchandise may be returned within 14 days of delivery.
Items must be returned in their original condition and packaging with proof of purchase. To begin a return, email us before sending the item back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
Food and Perishable Products
For health and safety reasons, food, beverages, meal-prep items, and other perishable products cannot be returned.
If a food item arrives damaged, spoiled, or incorrect, contact us promptly with your order number and photographs so we can review the issue.
Digital Products
Digital downloads, recipes, classes, and other electronically delivered products are final sale once access or delivery has been provided.
Final Sale Items
Gift cards, personalized products, clearance items marked “Final Sale,” and products that have been used, opened, or damaged after delivery cannot be returned.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email chef@chefrosie.com promptly with:
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Your name and order number
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A description of the issue
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Clear photographs of the product and packaging
We will review the request and determine whether a replacement, refund, or other resolution is appropriate.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Original shipping charges are nonrefundable unless the order was damaged, defective, or incorrect. Processing times may vary depending on your bank or payment provider.
Contact Us
For return or refund assistance, contact:
Chef Rosie O’Connor
Email: chef@chefrosie.com
Phone: 951-303-4000